Returns & Refunds
Returns & Refunds
We want you to love your Sudzsees™! If something isn't quite right, we're here to help.
30-Day Returns
We accept returns of unopened, unused Sudzsees™ products within 30 days of delivery.
To qualify, products must be in their original condition and packaging. For hygiene reasons, opened or used products cannot be returned unless they arrive damaged, defective, or incorrect.
How to Start a Return
Email hello@sudzsees.com with your order number and reason for return.
If your return is approved, we'll provide instructions for sending your item back. Please do not send items back without contacting us first.
For standard returns, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
Damaged, Defective, or Incorrect Items
Oops! Something not right?
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at hello@sudzsees.com.
We may request photographs to help evaluate the issue.
For qualifying issues, we'll arrange an appropriate replacement or refund at no additional cost to you, including any required return shipping.
Non-Returnable Items
For hygiene and safety reasons, opened or used products cannot be returned unless defective.
Personalized or custom products and gift cards are also non-returnable, except where required by law.
Sale-priced merchandise remains eligible for return when it meets the requirements outlined above.
Exchanges
Want a different color? Eligible unopened and unused products may be returned within 30 days. Once your return is accepted, simply place a new order for your preferred color.
Refunds
Once we receive and inspect your return, we'll notify you of its approval status.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact hello@sudzsees.com.
